https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578128#M88558 <P>She’s a student, not studying at homr</P> Mon, 27 Oct 2025 16:45:45 GMT Swanta 2025-10-27T16:45:45Z https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578128#M88558 <P>She’s a student, not studying at homr</P> Mon, 27 Oct 2025 16:45:45 GMT https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578128#M88558 Swanta 2025-10-27T16:45:45Z https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578129#M88559 <P>Unfortunately not.</P><P>The store will need to have the Account Holder (you) in store with Photographic ID (UK Driving Licence, Full (Book) Passport) in order to release the phone into your custody.</P><P>They will conduct an ID Scan which requires taking a selfie and picture of the ID. Once this is checked and cleared, the phone can be handed over.</P> Mon, 27 Oct 2025 16:42:12 GMT https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578129#M88559 Matt_124 2025-10-27T16:42:12Z https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578131#M88560 <P>Thanks. Couldn’t that be done over FaceTime with me? If I set up verified id? She’s a student not studying at home and can’t guarantee there being someone at her flat to take delivery</P> Mon, 27 Oct 2025 16:48:10 GMT https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578131#M88560 Swanta 2025-10-27T16:48:10Z https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578140#M88562 <P>No, the store needs to physically see the photographic ID. There's very good security reasons for ensuring that only the authorised account holder takes delivery of the device and/or SIM.</P> Mon, 27 Oct 2025 16:59:02 GMT https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578140#M88562 bristolian 2025-10-27T16:59:02Z https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578147#M88563 <P>Thanks Matt. I’ve set up verified id so they don’t need to see the physical document. When I go into it on the app, it scans my face and generates a qr code - surely I could send that to my daughter whilst in store? Maybe a suggestion for future, even if there are additional checks.&nbsp;<BR />How do I change the delivery from store to home please?</P> Mon, 27 Oct 2025 17:17:18 GMT https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578147#M88563 Swanta 2025-10-27T17:17:18Z https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578162#M88565 <P>Unfortunately the rules are that you as the Account Holder need to be physically present within the store to conduct the checks and take possession of the device.</P><P>If you need to adjust your delivery based on this, I would suggest contacting EE Customer Services to discuss.</P><P><A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank" rel="noopener">https://ee.co.uk/help/contact-ee/account-billing/mobile-phone</A>&nbsp;</P> Mon, 27 Oct 2025 18:09:41 GMT https://community.ee.co.uk/t5/Orders/Can-my-daughter-collect-her-new-phone-ordered-through-my-account/m-p/1578162#M88565 Matt_124 2025-10-27T18:09:41Z