topic Re: Your EE Order. Call to discuss. in Orders

Your EE Order. Call to discuss.

DJS641970 — Mon, 27 Oct 2025 13:48:13 GMT

Hello. I’m new to EE. I placed an order and it all went through fine. I got an email shortly after with the subject heading “Your EE Order: Call us to discuss”. The body of the email says “Thank you for your order - we’re working on it. If we need any more information, we will contact you via SMS”. The information is conflicting. Do I call them or do I wait for an SMS for more info? Thank you.

Re: Your EE Order. Call to discuss.

Chris_B — Mon, 27 Oct 2025 13:50:30 GMT

@DJS641970 it’s better to call to find out that you don’t need to call than find out you should have called but didn’t. Give them a call.

Re: Your EE Order. Call to discuss.

Bazer467 — Mon, 27 Oct 2025 16:20:47 GMT

have you called them? What did they say I’ve got same written on my email

Re: Your EE Order. Call to discuss.

Northerner — Mon, 27 Oct 2025 17:37:43 GMT

Hi @Bazer467

You'll need to speak to EE CS as the question or issue maybe different.

Thanks

Re: Your EE Order. Call to discuss.

Robert04 — Mon, 27 Oct 2025 23:42:16 GMT

I had to go through the same. Unsure exact why but extra security steps