topic Re: Re: Cancel contract in Orders

Re: Cancel contract

xko__________ — Mon, 27 Oct 2025 11:18:57 GMT

My order number is. xko********* and I didn't get my phone so I wanna cancel my contract

[Mod Edit: Please don't post personal information on the public forums. Thanks]

Re: Re: Cancel contract

XRaySpeX — Mon, 27 Oct 2025 12:07:36 GMT

@xko__________ : Call CS & report you haven't received your order.

Re: Re: Cancel contract

Ali_A — Mon, 27 Oct 2025 14:16:51 GMT

HI @xko__________

Please check your spam/junk folder for email confirming your order has been processed.
If you are unable to find any email, give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.

Or they can re-process the order or discuss what additional information we need from you to manually process it for you, If the order didn't complete.

Alternatively, the team will be able to cancel the order, and set a cancellation request for your contract, if you'd still like to go ahead with this.

Ali