topic Re: PaysGo SIM card order in Orders

PaysGo SIM card order

Decokenzo — Wed, 22 Oct 2025 22:44:48 GMT

Hello,

I placed an order for a PaysGo SIM card (Order number: xko*********, Order date: 20 Oct 2025) but I haven’t received it yet. I’m worried because the SIM card hasn’t arrived, and I need it soon.

Could you please confirm if my SIM has been shipped, and provide a tracking number or estimated delivery date?

Thank you for your help.

[Mod edit: Order number removed to protect your privacy.]

Re: PaysGo SIM card order

Decokenzo — Wed, 22 Oct 2025 22:41:08 GMT

I recently joined EE and placed an order for an Unlimited SIM plan. My order details are:

Order number: xko*********
Order date: 20 October 2025
Amount paid: £31.50

I haven’t received my SIM card yet, and I’m worried because I need it to activate my plan. Could you please check the status of my order and confirm if the SIM has been dispatched?

Thank you for your help.

[Mod edit: Order number removed to protect your privacy.]

Re: PaysGo SIM card order

XRaySpeX — Thu, 23 Oct 2025 02:12:30 GMT

@Decokenzo : SIMs are sent by 2nd-Class Royal Mail.

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: PaysGo SIM card order

Ritu_D — Thu, 23 Oct 2025 09:18:55 GMT

Good morning @Decokenzo

Welcome to the community. I can imagine you are eager to receive your order.
You can Track your Order here using your xko reference number.

Sims are delivered via royal mail and can take 2-5 working days.

Thanks

Ritu