topic SIM cards in Orders

SIM cards

roylecareys — Mon, 20 Oct 2025 19:12:32 GMT

We have only received two of the three SIM cards.

Re: SIM cards

bristolian — Mon, 20 Oct 2025 19:43:29 GMT

What're the circumstances which have led to you receiving new SIMs? Are these replacements for lost/stolen ones? Are these new connections?

Are the 3 replacements being supplied for mobile numbers on the same billing account? Did they arrive in the same envelope or separate? If the latter, I'd be minded to advise waiting for your next day's second-class post.

Re: SIM cards

roylecareys — Mon, 20 Oct 2025 20:10:55 GMT

I have waited for two days.

I’d like to speak to a rep for EE

Thanks.

Re: SIM cards

XRaySpeX — Mon, 20 Oct 2025 21:44:37 GMT

@roylecareys : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

SIMs are sent by 2nd-class Royal Mail. We've just had a w/end. That won't count much.

Re: SIM cards

Rach_H — Tue, 21 Oct 2025 07:44:44 GMT

Hi @roylecareys,

Welcome to the Community!

As @XRaySpeX has said, these are sent out through second class post, so this may take a little while longer over the weekend.

If you are concerned about this then please feel free to reach out to our team, and they will be happy to confirm that this is on its way.

Rach