topic Re: Where is my order in Orders

Where is my order

Denise19611 — Mon, 20 Oct 2025 15:16:43 GMT

Hello I ordered a upgrade but u can't see any update ? Can you help me as I've paid £84

Re: Where is my order

Northerner — Mon, 20 Oct 2025 16:32:52 GMT

Hi @Denise19611

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks

Re: Where is my order

Schockwave — Tue, 21 Oct 2025 09:07:45 GMT

@Denise19611 , the amount will be pending on your bank account, as it is a preauthorization, and if for any reason it gets cancelled, it will be released to your account within 7-10 days. It will only be taken once your order has been dispatched.

Re: Where is my order

Michael_D — Tue, 21 Oct 2025 10:55:28 GMT

Hi @Denise19611

Welcome to the community.

There is some great advise from @Northerner and @Schockwave above.

In addition to that, did you receive a confirmation email after placing the order?

What mode of phone, including colour and storage size did you order and what date was the order placed?

I can have a look at the stock in case there is a delay in dispatching the order.

Michael