topic Re: iPhone 17 Pro Max delivery date in Orders

iPhone 17 Pro Max delivery date

Louee46 — Sat, 18 Oct 2025 09:38:53 GMT

Why am I still waiting for my order?! Why do EE not keep people informed? I ordered on 25th September still no idea of when it will arrive. If there’s an extended delay then tell your customers! Keep people informed it’s really not much to ask? Give me the option to cancel the order and go elsewhere 😫

Re: iPhone 17 Pro Max delivery date

Schockwave — Sat, 18 Oct 2025 10:22:44 GMT

Hello @Louee46 ,

Welcome to the community,

This is a public forum with no account access and we have no idea who you are. There is a delay, thanks to Apple not delivering enough devices and them being very popular. There are others waiting for the device too, and dispatches are done on a first come first serve basis, but if you let us know the colour and storage size, one of the community staff can take a look as to when you are likely to receive it, although they cannot check specific accounts, this you would have to do by ringing customer service and pressing option 2.

Just for your information, other networks are having the same difficulty getting the phones, but you may find it quicker to get it from Apple if you so wish, worth checking their website to see if there is a delay, though.

Re: iPhone 17 Pro Max delivery date

NicoleE93 — Sat, 18 Oct 2025 11:22:56 GMT

Hey! I ordered mine on the 29th I rang up two days later asking if there was a delay as I wasn’t notified when upgrading. The polite man said there was a 4 week wait. Hopefully you’ll get yours soon then me shortly after. ☺️

Re: iPhone 17 Pro Max delivery date

Northerner — Sat, 18 Oct 2025 11:27:50 GMT

Hi @Louee46 @NicoleE93

Check EE order tracking: https://ee.co.uk/help/orders

Download the DPD app as well.

Thanks

Re: iPhone 17 Pro Max delivery date

DanBernardo — Sat, 18 Oct 2025 12:29:51 GMT

Got mine on the 27th of Sep, blue colour 512gb … the seller mentioned something about up to 28 days for delivery which I actually reallly think it will not be that short 😂

Re: iPhone 17 Pro Max delivery date

christian18675 — Mon, 20 Oct 2025 13:02:39 GMT

I ordered mine on the 30th no updates on my manage orders / track order page. I am hoping that I'll have it for Xmas LOL 🤣 - Do think EE should be better at keeping customers updated, even if only a generic update on the EE page with an estimated wait time??

Re: iPhone 17 Pro Max delivery date

DanBernardo — Mon, 20 Oct 2025 13:22:49 GMT

Aren’t you getting emails like “your order is on track” or “your order is arriving soon”?

Re: iPhone 17 Pro Max delivery date

DonnaDonna — Mon, 20 Oct 2025 21:19:41 GMT

Same here ordered from EE on 22 September, no updated recieved about delivery. Over the 28 days. When I track it with order number, it just says order number not recognised. . Plan to phone them tomorrow to chase up. Makes you wonder what’s happened to order!!

Re: iPhone 17 Pro Max delivery date

Ali_A — Tue, 21 Oct 2025 10:25:36 GMT

Hi @DonnaDonna

If your order number is not recognised on the tracking page, please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly.
They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If the order didn't complete correctly, they can re-process the order or discuss what additional information we need from you to manually process it for you.

Ali

Re: iPhone 17 Pro Max delivery date

ReonThomas_777 — Tue, 21 Oct 2025 12:23:49 GMT

Why am I still waiting for my order?! I order mine on the 8th October and still no update? when I checked my EE account it says dispatched? However now I am seeing a 3-4 week wait? can I get an update when I am likely to receive my phone? Can I at least find out what is going on?

Re: iPhone 17 Pro Max delivery date

Schockwave — Tue, 21 Oct 2025 13:25:49 GMT

Hello @ReonThomas_777 ,

Welcome to the community,

Why not read about others, that are still waiting for theirs, when they have ordered before you, this is down to the popularity of the phone and down to Apple not producing enough and sending enough out, you will have to be a bit more patient, unless one of the community staff can give you a rough idea, you will have to ring customer service.

What IPhone, colour and storage size did you order?

We have no access to accounts and do not know who you are, this is a public forum.

Re: iPhone 17 Pro Max delivery date

Ali_A — Tue, 21 Oct 2025 14:58:02 GMT

Hi @ReonThomas_777

All iPhone Pro Max versions ordered on the 8th Oct had a delivery guidance of being "Available to order- Expect despatch more than 28 days".

As you have your order confirmed as processed and the order number, the next update you'll receive will be when your stock has arrived to us and ready to be shipped to you.

You can keep an eye on the tracking page. I'd also recommend downloading the DPD app so you receive detailed notifications.

Ali

Re: iPhone 17 Pro Max delivery date

Louee46 — Tue, 21 Oct 2025 14:41:06 GMT

Hi, many thanks for your reply.

The tracking says order confirmed. I’m impatient because I need the phone for my work, I’m aware I sound entitled and petulant- I should have explained in my first post. With the 28th day fast approaching and no order delay courtesy email in sight I feel let down by EE selling a product that is clearly not available to buy.

Don’t keep misleading the customer by sending ‘Good News your order is on track’ emails every week because clearly it is not on track!

Thanks for everyone’s responses - good to know others are experiencing the delay and an explanation as to why 👍🏼

Re: iPhone 17 Pro Max delivery date

ReonThomas_777 — Tue, 21 Oct 2025 14:48:37 GMT

Thank you very much, appreciate your response.

Re: iPhone 17 Pro Max delivery date

Lauramatt19 — Thu, 23 Oct 2025 08:37:32 GMT

I ordered mine on the 21.09.2025 and still no delivery time, just the updates each week that my order is on track. Waited over 28 days, had a text saying where sorry you have no received your phone yet and other information on a Apologie level, but nothing with a time frame, estimated date! And my bill each month is sky high because I havnt received my phone and my new contract will come into action only when I receive it. So not only is my phone delayed now over 28days time frame, my current plan is out of contract leaving me £40+ in debt each month untill my phone gets here. I ordered the iPhone 17 pro max in silver 256gb.

Re: iPhone 17 Pro Max delivery date

Schockwave — Thu, 23 Oct 2025 09:09:51 GMT

Hello @Lauramatt19 ,

Welcome to the community,

Devices are delivered on a first come first serve basis, it also depends on how many Apple deliver to the network, you will not be charged until your phone is dispatched and that is also when your payment will change to reflect the monthly amount you are paying.

Re: iPhone 17 Pro Max delivery date

Lauramatt19 — Sat, 25 Oct 2025 11:00:04 GMT

is there currently any of the phone i ordered in stock? Iphone17 pro max silver 256gb

Re: iPhone 17 Pro Max delivery date

Tech4199 — Sat, 25 Oct 2025 11:43:48 GMT

You

are correct I ordered a pro max 256gb dark blue it’s over 30 days now still no update says awaiting confirmation

Re: iPhone 17 Pro Max delivery date

Lauramatt19 — Sat, 25 Oct 2025 11:57:28 GMT

Very frustrating, just didn't expect it to go over the 28-day mark. I'm hoping that it will be with me within the next 2 weeks. But not building my hopes up. The main problem is the bill each month. Wouldn't of minded waiting if my bill hadn't increased monthly.

Re: iPhone 17 Pro Max delivery date

Tech4199 — Sat, 25 Oct 2025 11:59:55 GMT

Surely that can’t charge you until you
Have it !!!!

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