https://community.ee.co.uk/t5/Orders/New-phone/m-p/1574803#M88016 <P>I placed an order with EE on 5th October and still waiting for it to be delivered and have had no update.</P><P>Has this happened to anyone before? Do EE not have a chatbot/email address you can access them through anymore.</P><P>&nbsp;</P><P>thank you&nbsp;</P> Tue, 14 Oct 2025 21:42:07 GMT SophieWheeldon 2025-10-14T21:42:07Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1574803#M88016 <P>I placed an order with EE on 5th October and still waiting for it to be delivered and have had no update.</P><P>Has this happened to anyone before? Do EE not have a chatbot/email address you can access them through anymore.</P><P>&nbsp;</P><P>thank you&nbsp;</P> Tue, 14 Oct 2025 21:42:07 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1574803#M88016 SophieWheeldon 2025-10-14T21:42:07Z https://community.ee.co.uk/t5/Orders/New-phone/m-p/1574831#M88018 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4875346">@SophieWheeldon</a></SPAN>&nbsp;</P> <P>Welcome to the Community.</P> <P>If you want to discuss your specific order, you'll need to <A href="https://ee.co.uk/help/contact-ee" target="_blank">call the team </A>directly so they can review your account information.</P> <P>What new phone are you waiting for? If you let me know the model, storage size, and colour, I can double check the stock for you.</P> <P>Linzi &nbsp;</P> Wed, 15 Oct 2025 07:31:38 GMT https://community.ee.co.uk/t5/Orders/New-phone/m-p/1574831#M88018 Linzi_H 2025-10-15T07:31:38Z