topic Can’t complete upgrade on app or online in Orders

Can’t complete upgrade on app or online

LDR1917 — Tue, 14 Oct 2025 08:33:39 GMT

I accidentally ordered the wrong phone yesterday and cancelled straight away. I want to complete my upgrade online or on the app again but keep getting technical issues. I don’t want to call in to complete my upgrade. How do I fix this? Thanks

Re: Can’t complete upgrade on app or online

Ritu_D — Tue, 14 Oct 2025 10:50:22 GMT

Hi @LDR1917

Thanks for reaching out here on the community.

If you are seeing an error message on both the app and online, I would suggest you Contact Us to complete the order.

Thanks

Ritu