topic Re: Phone delivered with no SIM card in Orders

Phone delivered with no SIM card

gemharcus — Fri, 10 Oct 2025 21:11:46 GMT

Hi there

My new iPhone 17 has arrived today but I have been given no SIM card. Why is this the case?

Re: Phone delivered with no SIM card

XRaySpeX — Fri, 10 Oct 2025 23:22:06 GMT

Did you upgrade? If so, just move your existing SIM to it.

Re: Phone delivered with no SIM card

Chris_S — Sat, 11 Oct 2025 07:41:03 GMT

Hi @gemharcus

As @XRaySpeX mentioned, if you've upgraded your phone, you can just pop your current sim into your new phone and continue using it as you've been previously doing.

If the iPhone 17 is a brand new line, then we'd need to get a new sim for you.

If you need a sim as soon as possible, you can pop into one of our stores and they can give you a sim then and there.

You can also give us a call, then a guide can get a sim posted out to you.

Chris S