https://community.ee.co.uk/t5/Orders/A-customer-can-only-buy-this-item-once/m-p/1573135#M87785 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4170605">@jn6n</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm so sorry to hear about the confusion with this order. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">reaching back out</A> and asking to speak with our WebSales team who should be able to locate this order for you, and get this resolved.</P> <P>Rach</P> Thu, 09 Oct 2025 12:18:23 GMT Rach_H 2025-10-09T12:18:23Z https://community.ee.co.uk/t5/Orders/A-customer-can-only-buy-this-item-once/m-p/1573029#M87771 <P>Hello,</P><P>I placed an order for Airpods Pro 3 and then I received an email saying that the order is cancelled. I can't place the order again either online or store because it says '<SPAN>A customer can only buy this item once and you've already bought it.' The customer service can't find the cancelled order. How can i remove the cancelled order from my account?</SPAN></P><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV> Tue, 07 Oct 2025 19:03:50 GMT https://community.ee.co.uk/t5/Orders/A-customer-can-only-buy-this-item-once/m-p/1573029#M87771 jn6n 2025-10-07T19:03:50Z https://community.ee.co.uk/t5/Orders/A-customer-can-only-buy-this-item-once/m-p/1573135#M87785 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4170605">@jn6n</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm so sorry to hear about the confusion with this order. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">reaching back out</A> and asking to speak with our WebSales team who should be able to locate this order for you, and get this resolved.</P> <P>Rach</P> Thu, 09 Oct 2025 12:18:23 GMT https://community.ee.co.uk/t5/Orders/A-customer-can-only-buy-this-item-once/m-p/1573135#M87785 Rach_H 2025-10-09T12:18:23Z