https://community.ee.co.uk/t5/Orders/New-order/m-p/1572449#M87703 <P>I have ordered a new iPhone 17 Pro Max 256gb Silver and have had no updates - have had a text giving me a deadline to trade my phone in but haven't had any update about what i'll be getting my new phone. How can I get around that.</P> Sun, 05 Oct 2025 19:13:33 GMT CamBrackley 2025-10-05T19:13:33Z https://community.ee.co.uk/t5/Orders/New-order/m-p/1572449#M87703 <P>I have ordered a new iPhone 17 Pro Max 256gb Silver and have had no updates - have had a text giving me a deadline to trade my phone in but haven't had any update about what i'll be getting my new phone. How can I get around that.</P> Sun, 05 Oct 2025 19:13:33 GMT https://community.ee.co.uk/t5/Orders/New-order/m-p/1572449#M87703 CamBrackley 2025-10-05T19:13:33Z https://community.ee.co.uk/t5/Orders/New-order/m-p/1572511#M87710 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4871228">@CamBrackley</a></SPAN></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I know you'll be keen to get your hands on your new iPhone 17 Pro Max.</P> <P>Firstly, don't worry about the trade-in, we don't expect you to send your old phone back until you have had the new one through.</P> <P>When was it you placed the order for your new phone? There is a wait for the Pro Max models but I can get an idea of the estimated timescale for that version for your order date.</P> <P>Michael</P> Mon, 06 Oct 2025 08:39:05 GMT https://community.ee.co.uk/t5/Orders/New-order/m-p/1572511#M87710 Michael_D 2025-10-06T08:39:05Z