topic Re: Online upgrade in Orders

Online upgrade

Ellie_12 — Fri, 03 Oct 2025 16:41:39 GMT

Hi, I received a friends and family code from a friend who works at EE and was told I could only use it for an upgrade online. When I try to do this, it lets me select the phone I want, but as soon as I press ‘upgrade’ it takes me to a page saying there are technical issues and that I need to call 150. I really don’t want to wait on hold for an hour 😅😂 Is there anything else I can do? Thanks!”

Re: Online upgrade

Northerner — Fri, 03 Oct 2025 17:37:33 GMT

Hi @Ellie_12

It maybe the code is not usable with the combination you have chosen.

Or there is already a discount on the deal you have picked.

Thanks

Re: Online upgrade

Ellie_12 — Fri, 03 Oct 2025 20:09:33 GMT

Hi,

I haven’t used the code yet, I can’t even get on the page to update my contract to use the code. It won’t let me so frustrating!!

Re: Online upgrade

Schockwave — Sat, 04 Oct 2025 09:10:47 GMT

@Ellie_12 , you will have to call and then just get on with things whilst waiting for them to answer, or try again later, you just need to press option 2 and you should be put through to one of the guides.