topic Re: Finding it Impossible to contact EE Store customer services , order taking too in Orders

Finding it Impossible to contact EE Store customer services , order taking too

Martino59 — Wed, 01 Oct 2025 14:52:56 GMT

Finding it impossible to contact EE Store Customer Services , a phone I paid for on 18th September has not arrived , it was supposed to arrive within 1-3 days . The EE phone number 150 which sends a text is hopeless , there is no information help for EE Store customers.

Re: Finding it Impossible to contact EE Store customer services , order taking too

Matt_124 — Wed, 01 Oct 2025 15:27:29 GMT

There is information here on managing orders (order number beginning "SO") as EE Store has now closed and been merged into the EE website's Tech section.

https://ee.co.uk/ee-store?source=eestore&intcam=con_ee_dg_ee_web_marketplace_eestoreredirects_cid-na_2025-09-04

Support is provided via their enquiry email: enquire-store@ee.co.uk

Re: Finding it Impossible to contact EE Store customer services , order taking too

Christopher_G — Wed, 01 Oct 2025 16:54:23 GMT

Hi @Martino59

Welcome to the community.

Which phone did you order? Please include the colour and memory size, so that I can check our stock levels for you.

Chris

Re: Finding it Impossible to contact EE Store customer services , order taking too

Martino59 — Thu, 02 Oct 2025 16:28:46 GMT

Order summary
Back to account optionsBack to ordersOrder number:**********Order Reference:
Order placed on:
18/09/2025
Order status
ProcessingDelivery: Your order is currently set to arrive within 1-3 working days after the order has been processed.Delivery address:MARTIN ******
*********** **************
*******
*** ***

Payment by card:MasterCard **** **** **** ****
Expiry: ****
Account Number:********

Delivery charges: (0.1kg)£0.00Total cost for all items including VAT and delivery:£349.00
Outstanding items (QTY 1)
SecurityProcessingDispatchPRODUCT NAMEOrder statusQtyItem PriceSub TotalEdge 50 Pro Black BeautyQuicklinx: HW3FRR00Mfr#: PB1J0006GBCancel itemProcessingThis item is being dispatched directly from our supplier
1£349.00£349.00Total for these items only Inc VAT:£349.00

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Finding it Impossible to contact EE Store customer services , order taking too

Michael_D — Fri, 03 Oct 2025 07:34:35 GMT

Thanks @Martino59

We're not able to see the stock for that order through the community.

With it being through the EE Store, you'll need to send an email to the address that @Matt_124 has mentioned above, and they'll get back to you about the order.

Michael

Re: Finding it Impossible to contact EE Store customer services , order taking too

Martino59 — Sat, 04 Oct 2025 08:39:37 GMT

Hi I, I received a email from Michael , saying to send a email to address Matt_124 had sent , no email was sent from Matt_124.

This is Michael,s email

Thanks @Martino59

We're not able to see the stock for that order through the community.

With it being through the EE Store, you'll need to send an email to the address that @Matt_124 has mentioned above, and they'll get back to you about the order.

Michael D

Why can,t someone EE Store directly for me , considering EE is a communications company this is so BAD trying to get a refund , phone was to be sent between 1-3 days 2 weeks later nothing after 4 days I still can,t even contact EE Store , Why !!!!!! My Order

Order placed on:

18 September 2025

Order number:

SO**********

Order Total:

£349.00

Order status:

Processing

Order placed on:

18 September 2025

Order number:

SO**********

Order Total:

£349.00

Order status:

Processing

[MOD EDIT : PLEASE DO NOT POST PERSONALLY IDENTIFYABLE INFORMATION IN THE PUBLIC FORUM, THANKS]

Re: Finding it Impossible to contact EE Store customer services , order taking too

Northerner — Fri, 03 Oct 2025 17:31:27 GMT

Hi @Martino59

You'll need to speak to EE CS on 150 about this issue.

Thanks

Re: Finding it Impossible to contact EE Store customer services , order taking too

Martino59 — Fri, 03 Oct 2025 20:14:48 GMT

Thanks Northener , but you cannot access EE Store Customer Services from 150 I tried it many times before coming on community.

Michael sent me a email stating that Matt_124 would contact me with a relvant EE address , please get in touch Matt_124

Thanks , Martino 59

Re: Finding it Impossible to contact EE Store customer services , order taking too

XRaySpeX — Fri, 03 Oct 2025 20:18:22 GMT

@Martino59 : Don't start new threads but reply to the 1 you've already started.

Re: Finding it Impossible to contact EE Store customer services , order taking too

XRaySpeX — Fri, 03 Oct 2025 20:26:05 GMT

That's right, you won't get the EE Store on 150.

@Matt_124 has already told you the relevant email address in his 1st-responder post above on Weds.

Re: Finding it Impossible to contact EE Store customer services , order taking too

Ali_A — Sat, 04 Oct 2025 08:51:44 GMT

@Martino59

Just to clarify, @Michael_D had suggested that you send an email to the address which @Matt_124 had provided earlier in the post.
(you can find the reply with the email address for you to use here)

@Matt_124 will not be sending you an email, so please do not wait for an email from him.

Please send an email with your enquiry to enquire-store@ee.co.uk

Ali