topic Parcel not tracking in Orders

Parcel not tracking

Jewel89 — Thu, 02 Oct 2025 18:29:10 GMT

I recently purchased a sim only plan with student discount. I am still waiting for the sim almost a week now when I received my first monthly bill earlier this morning. Where is my SIM card and why am I getting billed when I’m not even using it yet? The bill came first before my SIM card.

Re: Parcel not tracking

Chris_B — Thu, 02 Oct 2025 18:59:22 GMT

@Jewel89 You meed to call customer support about this. Sim cards are sent out via royal mail but you should have this by now.

Re: Parcel not tracking

Chris_S — Fri, 03 Oct 2025 09:41:20 GMT

Hi @Jewel89

Sim's usually take 2-5 business days to arrive, depending on your location.

If your sim has taken longer than 5 working days to arrive, I'd recommend following @Chris_B's advice and giving us a call.

Chris S

Re: Parcel not tracking

Jewel89 — Sat, 04 Oct 2025 08:05:47 GMT

I called customer service just now. I will go to the ee store at the town to get a replacement sim and go from there. I was also told that if it does not happen with the store at the town, I will call the customer service for them to order a replacement sim for me.
thank you for your advice.