topic Re: Placed an order for iPhone 17 PM on 25th September in Orders

Placed an order for iPhone 17 PM on 25th September

Anth0ny — Wed, 01 Oct 2025 15:43:13 GMT

Placed an order for iPhone 17 PM on 25th September but did not receive an order number or confirmation email?

There is no way for me to track? I know there is a delay but would still be great to have some form of confirmation that an iphone will eventually come.

Tried calling EE but hold time is 45 min

Re: Placed an order for iPhone 17 PM on 25th September

Schockwave — Wed, 01 Oct 2025 18:30:49 GMT

@Anth0ny , have you checked your spam/junk folder?

Re: Placed an order for iPhone 17 PM on 25th September

Katie_B — Thu, 02 Oct 2025 10:58:04 GMT

Hello @Anth0ny.

Thanks for coming here.

Have you been able to get in touch with our customer care team for an update on your order?

Katie

Re: Placed an order for iPhone 17 PM on 25th September

Anth0ny — Thu, 02 Oct 2025 11:19:39 GMT

After 45min on hold i wasnt given any information

Re: Placed an order for iPhone 17 PM on 25th September

Katie_B — Thu, 02 Oct 2025 11:53:36 GMT

Hi @Anth0ny.

Thanks so much for getting back to me.

I'm sorry to hear you have still not been able to connect with an agent.

Our customer care team who have account access are in the best position to chase your confirmation.

I understand it must be frustrating waiting but please be assured an agent will be with you as soon as possible.

Katie