topic Update on my order in Orders

Update on my order

omidnorouzi22 — Wed, 01 Oct 2025 06:15:04 GMT

Hello EE,

I pre-ordered a new iPhone on 12/09/2025 and I am still patiently waiting for an update. I have not yet received any confirmation or dispatch email from EE.

Could you please provide me with an update on the status of my order and when I can expect delivery?

Thank you for your assistance.

[mod edit: added title]

Re: Update on my order

XRaySpeX — Tue, 30 Sep 2025 21:31:12 GMT

@omidnorouzi22 : This user discussion forum can have no access to your specific account. You need to raise this with CS or keep an eye on the tracking.

Re: Update on my order

Schockwave — Wed, 01 Oct 2025 09:13:14 GMT

Hello @omidnorouzi22 ,

Welcome to the community,

If you download the DPD app and register with the same information as EE have, you will receive notification from DPD by the evening before delivery and another one on the day of delivery with a one hour window with a PIN number which you show the driver before you can receive your device.

If you want more information, you will have to follow @XRaySpeX advice.

Re: Update on my order

omidnorouzi22 — Wed, 01 Oct 2025 10:39:48 GMT

To be honest with you, when I pre-ordered the phone, in email I received it’s taking 21 days business days. I wrote this comment to people know, they’re not alone! I heard in local EE, the person is working in EE branch still waiting for his order!

Re: Update on my order

omidnorouzi22 — Wed, 01 Oct 2025 10:43:36 GMT

The problem is I can’t tracking my other! Even I ordered twice. It’s a same issue! but people who pre-ordered and requested to pick up from near local EE. They’re receiving their orders. It’s so confusing! nightmare!