https://community.ee.co.uk/t5/Orders/Phone-Deivery/m-p/1570724#M87491 <P>Hello. I ordered a new phone in store on 21.09.2025. Update says despatched on 23.09.2015.</P><P>DPD message have order waiting on device.</P><P>can anyone assist?</P><P>on hold forever!</P><P>thank you.&nbsp;</P> Tue, 30 Sep 2025 13:03:20 GMT EMCC68 2025-09-30T13:03:20Z https://community.ee.co.uk/t5/Orders/Phone-Deivery/m-p/1570724#M87491 <P>Hello. I ordered a new phone in store on 21.09.2025. Update says despatched on 23.09.2015.</P><P>DPD message have order waiting on device.</P><P>can anyone assist?</P><P>on hold forever!</P><P>thank you.&nbsp;</P> Tue, 30 Sep 2025 13:03:20 GMT https://community.ee.co.uk/t5/Orders/Phone-Deivery/m-p/1570724#M87491 EMCC68 2025-09-30T13:03:20Z https://community.ee.co.uk/t5/Orders/Phone-Deivery/m-p/1570839#M87499 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4868327">@EMCC68</a></SPAN>,</P> <P>Welcome to the Commuity!</P> <P>I'm sorry to hear that you've not had an update about your delivery. We don't have account access here on the Community, so it would be best to <A href="https://ee.co.uk/help/contact-ee" target="_blank">speak with the team</A> to get some clarification on this. I appreciate that the team are busier than normal right now, but if you do persevere then you will be able to speak with the team.</P> <P>Rach</P> Tue, 30 Sep 2025 16:16:12 GMT https://community.ee.co.uk/t5/Orders/Phone-Deivery/m-p/1570839#M87499 Rach_H 2025-09-30T16:16:12Z