topic Re: Tracking number doesn’t work in Orders

Tracking number doesn’t work

Robertmoran65 — Sat, 27 Sep 2025 07:44:41 GMT

I paid £30 for a phone upgrade online and was told it would be delivered within 7 days. I was giving a tracking number which worked once and now doesn’t work. I have no way of tracking my order or getting any updates. Who can sort this for me? I’ve tried finding stuff online and calling but everything is automated and unhelpful.

Re: Tracking number doesn’t work

Northerner — Sat, 27 Sep 2025 08:13:57 GMT

Hi @Robertmoran65

If tracking is not available then you'll need to speak to EE CS on 150.

Additionally I would suggest downloading the DPD app.

Thanks

Re: Tracking number doesn’t work

Schockwave — Sat, 27 Sep 2025 13:23:05 GMT

@Robertmoran65 ,when you ring customer service press option 2 and you should get to speak to someone.