topic Oops your tracking timed out in Orders

Oops your tracking timed out

Otispuppy — Thu, 25 Sep 2025 19:34:15 GMT

Hi. Could anybody tell me if they eventually got to track there order? Keep getting this message and have been reading some of the comments about it. I received an email regarding my order but thats it. Anybody got anymore info regarding this?

Re: Oops your tracking timed out

Linzi_H — Fri, 26 Sep 2025 07:11:30 GMT

Hi @Otispuppy

Welcome to the Community.

What have you ordered from us (please include the model, capacity, and colour)? Once I have these details, I can double check the stock information.
We will always update you on any progress once your order is fulfilled, and then DPD will reach out with further details regarding delivery once they have your parcel.

Linzi

Re: Oops your tracking timed out

Otispuppy — Fri, 26 Sep 2025 07:15:49 GMT

Hi. I ordered the honor magic v5 in gold. 512gb. Checked again on tracking this morning and still no change.

thanks

Re: Oops your tracking timed out

Linzi_H — Fri, 26 Sep 2025 07:25:04 GMT

Thanks @Otispuppy

These are showing as in stock, so I would have expected further updates after 24 hours of placing your order.

Don't forget to check the DPD app, as once they have your parcel, they'll assign a delivery date and timeslot.

If this timeframe has now passed and you have no updates whatsoever, please get in touch with our Customer Service Guides so they can double check what stage things are at.

Linzi

Re: Oops your tracking timed out

Otispuppy — Fri, 26 Sep 2025 08:08:56 GMT

Hi. Ive had a text saying these an issue with my order. And a link to chat. But it won’t let me send a message. I tried to ring customer services but going round in circles.

Re: Oops your tracking timed out

Linzi_H — Fri, 26 Sep 2025 08:19:02 GMT

If you call 150 from your EE mobile, you can select option 1 for our visual service, and the team will call you back.

If you select option 2, you can then choose to speak with our customer service team from the options listed.

If the text has a direct number on it to speak about your order, you are also welcome to use this. Or we can also be reached on 0800 079 8586 @Otispuppy

I hope this helps,
Linzi