topic Re: INVOICE in Orders

INVOICE

KrisKar — Wed, 24 Sep 2025 11:34:45 GMT

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: *******
Account: **********
Dispatch date: 2-jun-25r

thank

[ MOD EDIT : Personal details removed. Please don't post personal details in public forum, thanks ]

Re: INVOICE

KrisKar — Wed, 24 Sep 2025 11:37:28 GMT

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: *******
Account: *********
Dispatch date: 2-jun-25r

thank

[MOD EDIT : Personal details removed ]

Re: INVOICE

KrisKar — Thu, 25 Sep 2025 13:19:59 GMT

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: ********
Account: **********
Dispatch date: 2-jun-25r

thank

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: INVOICE

KrisKar — Thu, 25 Sep 2025 13:20:42 GMT

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: ********
Account: **********
Dispatch date: 2-jun-25r

thank

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: INVOICE

Schockwave — Wed, 24 Sep 2025 11:39:22 GMT

@KrisKar , this is not customer service, but a public forum that does not have access to your account and does not know who you are, but you should find the invoice by looking at your billing and documents.

Re: INVOICE

KrisKar — Wed, 24 Sep 2025 12:01:26 GMT

Yes, I know, but I don't have access to my old account anymore.
And there's no direct email contact with support 😞 Can anyone help me?

Re: INVOICE

KrisKar — Wed, 24 Sep 2025 12:23:07 GMT

I would like to receive proof of purchase by my email

Re: INVOICE

Ali_A — Wed, 24 Sep 2025 13:18:28 GMT

Hi @KrisKar

Welcome to the community.

Samsung will accept delivery note for warranty purpose.
However you can give our Customer Service team a call where a guide will be able to send Proof of Purchase via email, which you can use for any warranty claims.

Ali

Re: INVOICE

KrisKar — Wed, 24 Sep 2025 14:27:34 GMT

I contacted SAMSUNG and they shared that DELIVERY NOTIFICATION is not a purchase document and there is no warranty based on it 😞

Is there any way I can give you my shipping details? I live in Poland, and my English is poor - I prefer to email.

Re: INVOICE

KrisKar — Wed, 24 Sep 2025 14:28:14 GMT

please help me 😞

Re: INVOICE

Ali_A — Wed, 24 Sep 2025 15:16:45 GMT

@KrisKar

As @shockwave mentioned, we don't have access to account details here on the Community forums, so you'll need to call Customer Service from abroad if you'd like to request proof of purchase.

Ali

Re: INVOICE

KrisKar — Wed, 24 Sep 2025 16:13:33 GMT

there is no way to handle this via email or any help desk ?

Re: INVOICE

Schockwave — Wed, 24 Sep 2025 16:17:20 GMT

@KrisKar , no, sorry, you could always write to

https://ee.co.uk/help/contact-ee/account-billing/mobile-phone