topic Re: Order in Orders

Order

Rjallah — Mon, 22 Sep 2025 15:46:27 GMT

EE has taken the upfront deposit already from my account

Re: Order

Rjallah — Mon, 22 Sep 2025 15:41:12 GMT

Hi,

I placed an order for the new iPhone 17 pro max and I got an email that I can track my order but each time I try to do such with all the details. I get told that the details are incorrect

Re: Order

XRaySpeX — Mon, 22 Sep 2025 15:51:49 GMT

@Rjallah : That's correct. That's why it's upfront. It'll only stay pending at your bank until the order is finally accepted.

Re: Order

Rjallah — Mon, 22 Sep 2025 15:59:14 GMT

The money is not pending it has left my bank already

Re: Order

XRaySpeX — Mon, 22 Sep 2025 16:05:57 GMT

Then your order has been accepted. In your brief OP you've not said if there was any issue with this.

Re: Order

Rjallah — Mon, 22 Sep 2025 16:34:52 GMT

My issue here is that I am unable to track my order! When I put in the order ref number and email it keeps saying that the details are incorrect

Re: Order

Christopher_G — Tue, 23 Sep 2025 07:28:51 GMT

Hi @Rjallah

The tracking number should be 10-12 digits long.

At the moment, we can only provide tracking for orders including a pay monthly handset. Orders with multiple items can't currently be tracked. If you've ordered a pay as you go handset or another device, keep an eye out for SMS or email updates from EE or our courier company.

I hope it arrives soon for you.

Chris

Re: Order

Rjallah — Tue, 23 Sep 2025 12:44:33 GMT

I have try the order ref that was sent to me in the email and its not working still

Sent from Yahoo Mail for iPhone

Re: Order

Rjallah — Tue, 23 Sep 2025 12:44:39 GMT

I have try that and still I cannot track my order, they sent the reference in an email and its not working when I put in that number

Re: Order

Christopher_G — Tue, 23 Sep 2025 14:58:02 GMT

What did you order, @Rjallah?

Chris