topic Re: Re: Awaiting Conformation iPhone 17 Pro Max pre order in Orders

Re: Awaiting Conformation iPhone 17 Pro Max pre order

Lukeee04 — Mon, 22 Sep 2025 10:57:30 GMT

I pre ordered an iPhone 17 pro max on release but all I’ve had is an order acknowledgement and nothing else since. I would’ve thought there would have been another email or update on my order. Who can I contact?

Re: Re: Awaiting Conformation iPhone 17 Pro Max pre order

Ali_A — Mon, 22 Sep 2025 10:58:40 GMT

Hi @Lukeee04

If you've not received any acknowledgement that your order has been processed, please give our Customer Service team a call where a guide can check your order went through correctly.
They will be able to give you the order confirmation number, which you can then track on our Track Your Order page.

If the order didn't complete correctly they can re-process the order for you.

Ali

Re: Re: Awaiting Conformation iPhone 17 Pro Max pre order

Chels-x — Tue, 23 Sep 2025 06:55:07 GMT

Hi Luke

Did you ever received further update? Like you I preordered and only have had a confirmation no further update on the delivery either.

Re: Re: Awaiting Conformation iPhone 17 Pro Max pre order

Lukeee04 — Tue, 23 Sep 2025 07:17:12 GMT

Hi chels,

I’ve still had no update, just my order acknowledgement. I can’t even track the order number they gave me.