topic Re: iphone 17 pro in Orders

iphone 17 pro

vs1011 — Sun, 21 Sep 2025 17:40:50 GMT

ordered my iphone 17 pro on the 14th of september i was told it’d be available for collection in the store and to come back on friday the 19th at 1pm went in and they didn’t have my phone only had confirmation email not heard anything since from ee or anything

Re: iphone 17 pro

Chris_B — Sun, 21 Sep 2025 18:57:02 GMT

@vs1011 That’s because EE didn’t have that device you ordered available to be allocated to you. A pre order isn’t guarantee of getting it on launch day. There are more pre orders than what EE receive from Apple so unfortunately you’ll have to wait until that device can be allocated to you because you next in the queue to receive that model type.

Re: iphone 17 pro

vs1011 — Sun, 21 Sep 2025 19:03:51 GMT

thankyou. just a question what is the deposit for as i had to pay a deposit when they ordered the phone?

Re: iphone 17 pro

Leanne_T — Mon, 22 Sep 2025 08:42:13 GMT

Morning @vs1011

Thanks for coming to the community.

Our Reasons Why Your Mobile Bill Might be Higher Than Usual help page has information on what a deposit may be requested for. If you would like more details on the deposit, please call us and the team will be happy to help 🙂

Leanne.