topic Re: New order cancelled in Orders

New order cancelled

Scott6488 — Sat, 20 Sep 2025 09:12:18 GMT

Placed an order for a sim only deal yesterday and tody have a text saying the order has been cancelled but with no explanation as to why.

Bit puzzled, do they normally follow up with an explanation?

Re: New order cancelled

Northerner — Sat, 20 Sep 2025 10:11:13 GMT

Hi @Scott6488

There will be no follow up.

You can try again in 6 months.

Thanks

Re: New order cancelled

Scott6488 — Sat, 20 Sep 2025 11:00:07 GMT

Hmmm, might give them a ring. I move in a few weeks and EE is the only provider with good coverage.

Re: New order cancelled

monkeynuts99 — Sat, 20 Sep 2025 18:38:51 GMT

Same thing happened to me today after wasting an hour trying to place an order. In the end I managed to place an order but then got the same text you did. I suspect its their useless app and website not popping up with the card verification for the card provider so the card gets declined. It definately didn't pop up for me. I've placed an order with another provider instead which strangely was reasonably straightforward, went through straight away and didn't take up an hour of my time doing something that should take 5 minutes. If this is what they are like with placing orders imagine how good they will be if there is a problem!

Re: New order cancelled

Scott6488 — Sat, 20 Sep 2025 18:52:58 GMT

Managed to get it sorted on the phone in about 30 minutes. For some reason bank details didn't work but card details did for them?