topic ESim Cancellation - can't get through on phone in Orders https://community.ee.co.uk/t5/Orders/ESim-Cancellation-can-t-get-through-on-phone/m-p/1567183#M87073 <P>I purchased an eSim deal this morning - it seemed too good to be true and that's exactly what it was, I'd been redirected from a search engine to the ee website but the eSim (EE multi-sim) I ordered was no longer available.&nbsp; Spoke to someone a short time ago and they apologised and asked me to phone another dept to cancel the order.&nbsp; I've been on hold for over an hour now.&nbsp; I haven't received or downloaded an eSim so not sure if the order has even been activated and not sure whether I will be charged.&nbsp; Should I just stay on hold or is there any other way to cancel an order.&nbsp;</P> Sat, 20 Sep 2025 17:22:41 GMT LauraC47 2025-09-20T17:22:41Z ESim Cancellation - can't get through on phone https://community.ee.co.uk/t5/Orders/ESim-Cancellation-can-t-get-through-on-phone/m-p/1567183#M87073 <P>I purchased an eSim deal this morning - it seemed too good to be true and that's exactly what it was, I'd been redirected from a search engine to the ee website but the eSim (EE multi-sim) I ordered was no longer available.&nbsp; Spoke to someone a short time ago and they apologised and asked me to phone another dept to cancel the order.&nbsp; I've been on hold for over an hour now.&nbsp; I haven't received or downloaded an eSim so not sure if the order has even been activated and not sure whether I will be charged.&nbsp; Should I just stay on hold or is there any other way to cancel an order.&nbsp;</P> Sat, 20 Sep 2025 17:22:41 GMT https://community.ee.co.uk/t5/Orders/ESim-Cancellation-can-t-get-through-on-phone/m-p/1567183#M87073 LauraC47 2025-09-20T17:22:41Z Re: ESim Cancellation - can't get through on phone https://community.ee.co.uk/t5/Orders/ESim-Cancellation-can-t-get-through-on-phone/m-p/1567278#M87077 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4860282">@LauraC47</a>&nbsp;</P><P>To cancel you'll need to speak to EE CS. Did you manage to connect.</P><P>Thanks&nbsp;</P> Sun, 21 Sep 2025 04:45:46 GMT https://community.ee.co.uk/t5/Orders/ESim-Cancellation-can-t-get-through-on-phone/m-p/1567278#M87077 Northerner 2025-09-21T04:45:46Z