topic No update - iPhone 17 Pro Max in Orders

No update - iPhone 17 Pro Max

h2dizzo1 — Sat, 20 Sep 2025 11:13:01 GMT

Placed an order on the 15th online and there has been no update till date.

This is unlike EE, never had such an experience before.

Re: No update - iPhone 17 Pro Max

Northerner — Sat, 20 Sep 2025 11:28:52 GMT

Hi @h2dizzo1

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should download the DPD app as well.

Thanks

Re: No update - iPhone 17 Pro Max

h2dizzo1 — Sat, 20 Sep 2025 11:43:05 GMT

@Northerner, there has been no update nor confirmation of purchase yet

Re: No update - iPhone 17 Pro Max

Alex_H — Sat, 20 Sep 2025 14:31:19 GMT

Hi @h2dizzo1,

Welcome to the EE Community

If you mean you did not receive any e-mail confirmation after your order online I would recommend getting in touch so one of our guides can check if the order has been received as typically you should get an order confirmation pretty much straightaway but at most within 24 hours. Make sure to check your spam/junk folder in case it ended up there.

Alex

Re: No update - iPhone 17 Pro Max

h2dizzo1 — Sat, 20 Sep 2025 21:16:15 GMT

I received an email confirming the purchase, but there has been no further communication

Re: No update - iPhone 17 Pro Max

Alex_H — Sun, 21 Sep 2025 10:14:03 GMT

@h2dizzo1 If you have received an order confirmation and can see the tracking then your order has went through. The tracking wont update until the phone is preparing for dispatch and then dispatched. Once dispatched you will receive notification from DPD with tracking details.

For most of the iPhone 17 Pro max models at the moment the guidance is to expect dispatch in more than 28 days of your order date.

Alex

Re: No update - iPhone 17 Pro Max

h2dizzo1 — Sun, 21 Sep 2025 10:56:36 GMT

28 days?????? 😞