Pre ordered iPhone 17 promax

JGage — Fri, 19 Sep 2025 15:27:38 GMT

I pre ordered iPhone 17 pro max from EE on an upgrade on 12 September 2025 at around 1:15pm… after a few minutes I received a confirmation email that my order has been confirmed and that delivery will be on the launch day which is today 19 September 2025. On 15th September 2025 I tracked my order through the ee app and website and it appeared that my order has been confirmed and dispatched (there was a note there not ring ee) so waited until this morning 19 September for the delivery tracking but I haven’t received any. So I rang ee and I was told that my order hasn’t been dispatched and the unit is out of stock and I have to wait 21 days for it to be delivered. My question is where did I do wrong? What’s the point of pre ordering if the item on the launch date is out of stock? The ee manager on the phone offered £35 to be deducted because of what happened I didn’t accept I said I deserve to have my phone today and I have asked to escalate my complaint but he said I couldn’t do it. I don’t know what to do next… this is not right.

Re: Pre ordered iPhone 17 promax

Aaron19902 — Fri, 19 Sep 2025 15:57:25 GMT

Their customer service is shocking if they think im going to wait 21 days they are crazy if no one gets back to me within 48 hours im cancelling my contract and going with a different provider

Re: Pre ordered iPhone 17 promax

Northerner — Fri, 19 Sep 2025 16:27:11 GMT

Hi @JGage

You can complain here: https://ee.co.uk/help/contact-ee/complaint

Download the DPD app as well.

Thanks

topic Pre ordered iPhone 17 promax in Orders

Pre ordered iPhone 17 promax

Re: Pre ordered iPhone 17 promax

Re: Pre ordered iPhone 17 promax