topic Re: Order number in Orders

Order number

poppycaister — Mon, 10 Feb 2025 20:14:13 GMT

When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed? I’ve already paid the money upfront and set up a direct debit

Re: Order number

Chris_B — Mon, 10 Feb 2025 21:53:09 GMT

@poppycaister Are you trying to track an order ? If you are you’ll receive a tracking number once a device is allocated to you. Your order number is just an order number and you can not track nothing that hasn’t been allocated to you.

Re: Order number

poppycaister — Tue, 11 Feb 2025 08:04:42 GMT

Great, thank you so much!

Re: Order number

JamieWATP — Tue, 16 Sep 2025 15:24:57 GMT

Me to

Re: Order number

Katie_B — Tue, 16 Sep 2025 15:50:07 GMT

Hello @JamieWATP.

Thanks for coming here.

When did you place your order?

Katie

Re: Order number

JamieWATP — Tue, 16 Sep 2025 15:52:16 GMT

This morning

Re: Order number

Katie_B — Tue, 16 Sep 2025 16:08:18 GMT

Thanks for confirming @JamieWATP.

What handset did you order?

Katie

Re: Order number

JamieWATP — Tue, 16 Sep 2025 16:11:48 GMT

Samsung s25

Re: Order number

JamieWATP — Tue, 16 Sep 2025 16:16:55 GMT

Samsung s25+ 5g

Re: Order number

Katie_B — Tue, 16 Sep 2025 16:17:41 GMT

Thanks for confirming @JamieWATP.

Tracking should be available soon, please keep trying.

Once your handset is ready for delivery, DPD will also be in touch with further tracking information.

Katie

Re: Order number

JamieWATP — Tue, 16 Sep 2025 16:19:06 GMT

Can you see my order

Re: Order number

Katie_B — Tue, 16 Sep 2025 16:33:26 GMT

Hi @JamieWATP.

We have no account access here on the EE Community so we are unable to see your order.

If you wish to discuss your order please get in touch with customer care.

Katie