topic Re: Did not order sim cards in Orders

Did not order sim cards

Vivienneblack88 — Mon, 15 Sep 2025 13:20:02 GMT

I ordered a new contract phone and paid £30 upfront fees and there is no sign of the order. Instead, they are sending me sim cards that I dont need or want

Re: Did not order sim cards

XRaySpeX — Mon, 15 Sep 2025 13:28:54 GMT

Did you order as an Upgrade or as a new contract? A new contract will come with a new no. & therefore a new SIM. You need to upgrade to keep your existing no. (& SIM).