topic Re: View documents? in Orders

View documents?

BadHairBear — Sun, 14 Sep 2025 09:38:49 GMT

I ordered a new phone as an upgrade yesterday (pixel 10 pro, if it matters). I recieved a text today saying there are documents to view in my account and to log in. But the documents are no where to be found.

I have tried manage > view full usage. There is no section for documents.

I have tried manage > mobile & sims, and there is no section for documents.

I have looked everywhere else in the app and there are no documents or documents section that I can see. In fact there is no acknowledgement that I have ordered an upgrade at all, other than the order status tracking. The plan details etc are all still my current plan, not the upgraded plan.

Where can I find these 'documents'? I presume they are the agreements for flexpay/for the new plan which I've already read and signed, but I'd like to be able to access them.

Thanks.

Re: View documents?

Chris_B — Sun, 14 Sep 2025 10:07:20 GMT

@BadHairBear it’s in manage/billing/see your plan and devices

Re: View documents?

BadHairBear — Sun, 14 Sep 2025 10:12:10 GMT

Hi Chris,

I don't have 'see your plan and devices' under manage > billing. Only the options to see bill in detail, download my most recent bill, see payment history, manage my direct debit or make a payment.

Thanks.

Re: View documents?

Schockwave — Sun, 14 Sep 2025 11:44:59 GMT

@BadHairBear , I would suggest speaking to customer service about this, as it should be there, strange it is not for you.