topic Re: Text Message Asking Me To View Documents in Orders

Text Message Asking Me To View Documents

PixelSpawn — Sat, 13 Sep 2025 10:02:42 GMT

Hi,

I got text from EE saying 'A new document for my phone is now available'. Please share a direct link that will take me to the documents section as I already spent 15 minutes trying to find it.

Thanks.

Re: Text Message Asking Me To View Documents

Schockwave — Sat, 13 Sep 2025 11:51:02 GMT

@PixelSpawn , with the EE App, click on Manage at the bottom then Mobile and Sims and then scroll down to Your documents and click on view documents. I presume it is the same if using the website logging into your account.

Re: Text Message Asking Me To View Documents

PixelSpawn — Sat, 13 Sep 2025 12:04:02 GMT

Thank you. Do you think it is a good design? It would probably take me an hour to get to the Documents without your help. Ridiculous!

Once I opened Documents, there were no new documents there. Newest is from 2024. How can I view the one from the text message? I can't attach screenshots on this forum.

Re: Text Message Asking Me To View Documents

Leanne_T — Mon, 15 Sep 2025 08:58:17 GMT

Hi there @PixelSpawn

Thanks for coming to the community and for the feedback.

If the new document is not showing following @Schockwave's advice and the new contract has started, please get in touch with our mobile guides and they can help you with the document.

Thanks 🙂

Leanne.

Re: Text Message Asking Me To View Documents

Kerrywxx — Mon, 06 Oct 2025 13:03:55 GMT

Same as me.. I've been looking for documents all morning. Even asked Google for help

Re: Text Message Asking Me To View Documents

Christopher_G — Mon, 06 Oct 2025 16:46:16 GMT

Hi @Kerrywxx

If you're not able to find the document following @Schockwave's advice, please speak with our team on 150, who'll be able to help you.

Chris

Re: Text Message Asking Me To View Documents

mr-bushuu — Sat, 23 May 2026 08:56:08 GMT

Almost a year later, and people are STILL requiring this post, get your act together ee, your bad site design is so frustrating , it is why I left you for my broardband, and if this keeps up it will be why I leave you for phone when my contract is up.

Re: Text Message Asking Me To View Documents

johnandalina — Sat, 30 May 2026 07:13:36 GMT

Absolute joke. Can see why their tv box is so awful as well as can't even get their act together on a website which has been awful for years. I too am jumping ship when I move house soon.