topic Re: Confusing Mobile Upgrade Situation in Orders

Confusing Mobile Upgrade Situation

camerondeakin — Fri, 12 Sep 2025 14:51:35 GMT

Hello

i placed an order today to upgrade to the iPhone 17 Pro Max

I got a confirmation email fine

but the screen after placing the order said EE need to talk to me

but when i rung 150 they could not seem to advise what is going on and did not know why i needed to ring

Any ideas

has my order worked?

Re: Confusing Mobile Upgrade Situation

Rach_H — Fri, 12 Sep 2025 17:07:45 GMT

Hi @camerondeakin,

Welcome to the Community!

I'm sorry to hear about the confusion here. It sounds like our team might just need to speak with you to confirm some of the details of your order. I'd recommend getting back in touch and asking to speak with our websales team, and they can get this sorted for you.

Rach

Re: Confusing Mobile Upgrade Situation

DANiiMAL — Sat, 13 Sep 2025 20:36:12 GMT

I had the same message show up and when I check my orders it doesn’t show anything. Did you manage to speak with them to find out what’s going on? I paid some money upfront aswell and it’s come out of my account and I have email confirmation of the order.

Re: Confusing Mobile Upgrade Situation

Linzi_H — Mon, 15 Sep 2025 09:09:31 GMT

Hi @DANiiMAL

I hope you've managed to get this sorted out and confirmed your order has been successful.
If not, please reach out to our team directly so they can check what's happening.

Linzi