topic Re: ADDITIONAL TRACKING? in Orders

ADDITIONAL TRACKING?

Siangilbert — Thu, 11 Sep 2025 09:19:17 GMT

Hello. I have upgraded to a new phone . The order number says it has been dispatched. It has said this for 3 days. I have had no email or confirmation.
Is there any additional tracking like with DPD? I am just worried its been 'misplaced'

thank you sian

Re: ADDITIONAL TRACKING?

Siangilbert — Thu, 11 Sep 2025 09:24:59 GMT

yes i have downloaded DPD app

Re: ADDITIONAL TRACKING?

Michael_D — Thu, 11 Sep 2025 11:41:59 GMT

Hi @Siangilbert

Thanks for coming to the community.

I know you'll be keen to get your hands on your new phone.

Which model, including colour and storage have you ordered?

If the phone has been dispatched and you are registered on the DPD app, it would usually show the details of the delivery once it is with DPD. If it is not showing anything under your active parcels in the app, it wouldn't be with them just yet.

Michael

Re: ADDITIONAL TRACKING?

Siangilbert — Thu, 11 Sep 2025 13:01:55 GMT

This has all been resolved 🙂 the daughters phone was getting the texts . CS cleared it up thank you

Re: ADDITIONAL TRACKING?

Michael_D — Thu, 11 Sep 2025 13:04:07 GMT

Brilliant news @Siangilbert, I'm glad to hear it.

Thanks for keeping me updated.

Take care and enjoy the new phone when it arrives 🙂

Michael