topic Earbuds not delivered or dispatched in Orders

Earbuds not delivered or dispatched

KK0AB — Sat, 06 Sep 2025 17:52:59 GMT

Ordered Sony WF-C710N earbuds on August 31, said free delivery in 1-3 business days but earbuds haven’t been delivered or dispatched after almost a week, when can I expect them to actually arrive?

Re: Earbuds not delivered or dispatched

Michael_D — Sun, 07 Sep 2025 08:08:14 GMT

Hi @KK0AB

Welcome to the community.

I know you'll want to get your hands on your order.

Did you purchase the earbuds outright or was it paid monthly on your EE bill?

Does the order number start SO, EE or XKO? Please don't put the full order number here.

Michael

Re: Earbuds not delivered or dispatched

KK0AB — Sun, 07 Sep 2025 10:02:48 GMT

The earbuds were purchased outright and the order number starts with EE

Re: Earbuds not delivered or dispatched

Leanne_T — Sun, 07 Sep 2025 14:30:42 GMT

Hi @KK0AB

Thanks for coming back to us.

To check the order and get an update on when the earbuds will be delivered, please give us a call on 08000790062 and the team will get the order looked into and give you an update 🙂

Let us know how you get on.

Leanne.