topic Re: EE pay monthly phone in Orders

EE pay monthly phone

Debrajreynolds1 — Tue, 02 Sep 2025 10:17:46 GMT

Re: EE pay monthly phone

Debrajreynolds1 — Tue, 02 Sep 2025 10:19:05 GMT

I've ordered a new phone when will it come. Want to cancel

Re: EE pay monthly phone

Schockwave — Tue, 02 Sep 2025 11:53:08 GMT

@Debrajreynolds1 , we would have no idea, but I would suggest speaking to customer service or when it arrives you have the opportunity to return it, but make sure that you do it correctly, as you have 14 days to do so and you must make sure that you have a receipt if anything goes wrong.

Re: EE pay monthly phone

Michael_D — Tue, 02 Sep 2025 13:14:10 GMT

Hi @Debrajreynolds1

If you do want to cancel, the best option would be to give our customer service guides a call as @Schockwave has mentioned above.

They'll be able to bring up the order and cancel it if it has not been dispatched yet. If it has already been sent they can see if they can arranged to be returned to us by DPD.

If it is not possible to cancel or for them to return it, you can still return it within 14 days if it was ordered online or over the phone. There is more on our returns policy on the Returning a mobile device or SIM (within 14 days) page.

Michael

Re: EE pay monthly phone

Treg974 — Fri, 27 Feb 2026 07:10:48 GMT

Hello I ordered a new pay monthly phone last night when I paid the upfront cost I’ve not received a receipt by email or order confirmation how will I know if the phone is coming or not? Money has been taken from my bank

Re: EE pay monthly phone

Katie_B — Fri, 27 Feb 2026 09:30:06 GMT

Hello @Treg974.

Thanks for ordering with us 🙂

I would recommend checking your Spam/Junk folders.

If the confirmation is still not with you within the next few hours our customer care team will be able to look into this for you.

Katie