topic No tracking number in Orders

No tracking number

Mahir0811 — Sat, 30 Aug 2025 07:57:38 GMT

Hi, I ordered my phone on 28th August in at 1am and I got confirmation mail but now I have not got any update on my delivery. I choose store delivery option

Re: No tracking number

Chris_B — Sat, 30 Aug 2025 08:03:47 GMT

@Mahir0811 The store will contact you when it’s there for collection.

What did you order ? Colour and storage size ?

Re: No tracking number

Mahir0811 — Sat, 30 Aug 2025 08:09:23 GMT

I ordered Samsung s25 ultra with 250 gb storage and jet black colour

I tried to contact customer service but it didn’t connect

Re: No tracking number

Michael_D — Sat, 30 Aug 2025 10:19:48 GMT

Great choice @Mahir0811

It is showing the phone is in stock, so would normally be dispatched within 24 hours.

If it was for a store delivery, I'd recommend trying our customer service guides again, and they can check the order and give you tracking details if they are available.

Michael