topic Re: Upgrade to contract no change to order status in Orders

Upgrade to contract no change to order status

Cmcc2 — Thu, 28 Aug 2025 18:31:40 GMT

I have upgraded my simonly plan to a plan including an Apple iPhone 14 128gb in midnight on Saturday 23rd August and all I have received is a “thank you for your order email”. At the time of placing the order it said it would take 48hrs to be dispatched. Also when I try to track it on the app, it brings an error message saying the tracking has timed out each time. Can anyone help?

Re: Upgrade to contract no change to order status

CT771 — Thu, 28 Aug 2025 18:56:30 GMT

Same here, except DPD just tried to deliver the new phone, but I hadn’t received the PIN code so the courier couldn’t hand it over to me…

Re: Upgrade to contract no change to order status

Rach_H — Fri, 29 Aug 2025 09:13:41 GMT

Hi @Cmcc2,

Welcome to the Community!

We know how exciting getting your new phone is, so we want to get this to you as swiftly as possible.

As we would expect this to have been delivered by now I'd recommend giving our team a quick call, and they will be able to give you an update on what is happening with this.

Rach

Re: Upgrade to contract no change to order status

Rach_H — Fri, 29 Aug 2025 09:15:01 GMT

Hi @CT771

Welcome to the Community!

I'm sorry to hear you've not received the PIN you need. If you reach out to our team then they will be able to advise you of the PIN you need, so you can accept the delivery when DPD return.

Rach