topic Re: Delivery in Orders

Delivery

DannyG01 — Wed, 20 Aug 2025 12:40:09 GMT

I ordered a new phone 2 days ago, however i have no code to give the delivery driver yet. It says it will be sent to my phone via text which is no good because my phone is broken and i cant access my texts.

Re: Delivery

Chris_B — Wed, 20 Aug 2025 13:34:32 GMT

@DannyG01 can you put your Sim into a different device ? You can get the code from the DPD app or online account that you can create but your problem is you will not be able to receive a text to confirm the account.

Re: Delivery

DannyG01 — Wed, 20 Aug 2025 16:36:54 GMT

I have put my sim in a different phone however it won’t connect to any signal so I can’t make calls or receive texts still. DPD only have my phone number as an option to send the code too. Could I get it send via email instead as I can still access that?

Re: Delivery

Katie_B — Wed, 20 Aug 2025 17:15:24 GMT

Hi @DannyG01.

Are you aware if your handset has been despatched?

Do you have access to the DPD app?

Katie