topic Re: Order Failed For Apple Charger But Payment Still Charged in Orders

Order Failed For Apple Charger But Payment Still Charged

hussain4real — Tue, 19 Aug 2025 23:21:40 GMT

Hey, So Basically Ordered An Apple USB-C Charger Cable. Went to pay and it said something like payment failed, Didn’t think much of it so just closed the tab. Upon checking my bank, The payment went through. Not sure what to do.

Re: Order Failed For Apple Charger But Payment Still Charged

Ritu_D — Wed, 20 Aug 2025 07:16:17 GMT

Good morning @hussain4real

Welcome to the community.
Is the payment showing as pending with your bank?
If the payment failed the bank will release the "pending" payment back into your account.

Thanks

Ritu

Re: Order Failed For Apple Charger But Payment Still Charged

hussain4real — Wed, 20 Aug 2025 13:38:34 GMT

Good Evening @Ritu_D

Appreciate for the response,

The payment is showing as pending in my bank. If it is being shown as pending, Dosent this give EE the power to collect the money if they want too?

Re: Order Failed For Apple Charger But Payment Still Charged

Ritu_D — Wed, 20 Aug 2025 13:43:41 GMT

Thanks for replying @hussain4real

As the payment failed, EE wouldn't take the payment. When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed.

Your bank will set the payment aside "Pending" until we take it.

You can speak with your bank and ask them to release the payment from pending for you.

Hope that helps.

Ritu