topic EE online order - no order confirmation in Orders

EE online order - no order confirmation

Poppy82 — Tue, 19 Aug 2025 21:16:46 GMT

Hello,
I placed an EE order online for a phone last weekend, payment was taken but I have not received an order confirmation. I contacted EE and they said wait 72 hours and then contact them again. Online it says wait 48 hours. I have done both and still nothing but the payment has been taken. My EE account orders page doesn’t have any reference to it but I’m not sure that page is even working.

Has anyone else had the same experience?

Re: EE online order - no order confirmation

Chris_B — Wed, 20 Aug 2025 07:17:01 GMT

@Poppy82 have you checked your spam folder.

Re: EE online order - no order confirmation

Ritu_D — Wed, 20 Aug 2025 07:25:51 GMT

Good morning @Poppy82

What phone did you order? I can imagine you are eager to receive your order.
Could you check in your spam/junk mail to see if your confirmation email is in there?
Is the payment showing as pending with your bank?
When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it.
If for any reason the order does not get processed the bank will release the "pending" payment back into your account.

Thanks

Ritu

Re: EE online order - no order confirmation

Poppy82 — Thu, 21 Aug 2025 16:41:55 GMT

Yes checked spam