topic Order Sims not received in Orders

Order Sims not received

Leanne410 — Sun, 17 Aug 2025 16:27:56 GMT

Hello I would like to say I have not received my Sims order over a week now this is after receiving the email saying successful order but never received anything else no text on progress as a SIM order no tracking plus I can't use app chat because i need to link Sims to this ... No one answers on X or Facebook socials and I hate ringing because I struggle with this form of interaction... And just sends you in a complete loop

Re: Order Sims not received

Leanne_T — Mon, 18 Aug 2025 08:17:37 GMT

Hi there @Leanne410

Thanks for coming to the community.

SIM orders should arrive within 2-5 working days by Royal Mail, they don't have tracking as this does not need a signature. What date did you place the order? Have you had any further emails since the confirmation email?

Was the SIM card you ordered a pay as you go SIM or pay monthly?

Speak to you soon.

Leanne 🙂