topic Re: Never been with ee before in Orders

Never been with ee before

27Elise — Sat, 16 Aug 2025 22:17:47 GMT

Ordered a phone to the store the other day done online still haven't heard anything bk no email or nothing don't like speaking on the phone as struggle with anxiety I paid 20 pound up front dk what to do

Re: Never been with ee before

Christopher_G — Sun, 17 Aug 2025 07:13:12 GMT

Hi @27Elise

Welcome to the community.

If you could let me know the model of phone that you ordered (including memory size and colour), I'll check our expected delivery times for you.

Chris

Re: Never been with ee before

27Elise — Sun, 17 Aug 2025 07:54:29 GMT

I think I got the iPhone 15 but not sure if i passed the credit check or not paid £20 upfront the other day but still not heard anything

Re: Never been with ee before

Christopher_G — Sun, 17 Aug 2025 07:57:11 GMT

Did you get a confirmation email, @27Elise. It should tell you what you ordered and the specification of the phone.

If the credit check wasn't successful, you'd get an email to tell you to contact our sales team.

Could you check your spam/email folders, just in case any emails made their way there please?

Chris

Re: Never been with ee before

27Elise — Sun, 17 Aug 2025 08:31:29 GMT

I have checked but haven't had no message or email from ee about anything
Sent from my iPhone

Re: Never been with ee before

Christopher_G — Sun, 17 Aug 2025 08:51:08 GMT

OK, thanks @27Elise

I've checked the stock levels and most iPhone 15 variants are expected to be dispatched within one day.

If you're an existing EE pay monthly customer, you could try the live chat in the EE App. There's a 'message us' option under the 'help' section.

Chris

Re: Never been with ee before

27Elise — Sun, 17 Aug 2025 09:10:46 GMT

I've tried the message us that doesn't work I'm not good with talking on the phone I just want to know if my order has been accepted or not as I paid 20 pound up front but didn't receive any confirmation

Re: Never been with ee before

Christopher_G — Sun, 17 Aug 2025 09:18:31 GMT

Thanks for trying, @27Elise

We don't have access to customer accounts here in the community. The next step here is to speak with our Customer Support team so they can check the order for you.

I understand you're reluctant to speak on the phone, because of your anxiety. If you have someone with you, they can speak with our support team, explain the situation and pass the phone to you, just to complete security on the account/order. You'd just need to give permission for someone to speak on your behalf.

If it's easier for you, you could pop into an EE Store, and they can try to help track the order.

I hope you get sorted.

Chris