topic Order Tracking not working in Orders

Order Tracking not working

Edlynn72 — Thu, 14 Aug 2025 18:29:32 GMT

My new sim was ordered on Monday, I received a confirmation email and text but no other tracking details. I have tried to use the help service and the tracking system keeps failing and I have not received any updates on my order

Re: Order Tracking not working

Northerner — Thu, 14 Aug 2025 20:53:19 GMT

Hi @Edlynn72

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: Order Tracking not working

Edlynn72 — Fri, 15 Aug 2025 08:55:15 GMT

Thanks, all sorted