topic track a delivery in Orders

track a delivery

holland1958 — Wed, 13 Aug 2025 13:19:43 GMT

I placed an order for pixel 9 pro xl on the 4th recd confirmation and heard nothing since then. tried a few no to contact someone about the order and have found no options to spk to someone

Re: track a delivery

Debbie_G — Wed, 13 Aug 2025 16:05:10 GMT

Hi @holland1958.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE?

Was this an upgrade, a new contract order or have you bought the device outright?

Debbie

Re: track a delivery

holland1958 — Wed, 13 Aug 2025 16:18:59 GMT

Hello, i have been checking my junk mail aswell as my main one, the phone is a new contract, altough we are a customer, when placing order online i got usual credit check then signe agreement for phone and one for the package

Patricia

Re: track a delivery

Debbie_G — Wed, 13 Aug 2025 17:27:14 GMT

Thanks for getting back to me @holland1958.

If you give our team a call on 150 from an EE Device, you can either select option 1 to use the visual service. Or select option 2, followed by option 1, option 1, option 1. This will connect you to one of our Mobile Guides, who will be able to check the status of your order and get you an update.

Debbie

Re: track a delivery

holland1958 — Wed, 13 Aug 2025 17:32:52 GMT

I can't phone 150 as I do not have an EE device, this is my first phone contract I am an existing broadband customer

Re: track a delivery

Debbie_G — Wed, 13 Aug 2025 17:45:17 GMT

My apologies @holland1958, I misunderstood.

If you give our team a call on 0800 956 6000 from any other phone and follow the options above, you will be able to speak with a Guide to check your order further.

Debbie

Re: track a delivery

holland1958 — Wed, 13 Aug 2025 18:37:53 GMT

thank you for your help, i eventually got someone who had a guide who was checking where order was then got hung up on, so will have to go through it all again tomorrow

Patricia

Re: track a delivery

Debbie_G — Thu, 14 Aug 2025 07:40:42 GMT

I'm really sorry to hear you got through to someone who was checking on your order, but then got disconnected, @holland1958 . I know this will have been frustrating. I'm sure when you get in touch today, everything will be sorted.

Debbie