topic Re: Bought a laptop, doesn't come with the advertised graphics card in Orders

Bought a laptop, doesn't come with the advertised graphics card

Kazarham — Tue, 12 Aug 2025 13:41:22 GMT

I recently bought this laptop: https://ee.co.uk/products/lenovo-loq-i5-15iax9e-gaming-laptop?size=15.6"&color=color-code-686868&capacity=512GB&s_cid=con_ee_dg-CE_ess_ppc-shop&esskwid=p82080568814&ess_sacid=71700000121828031&gclsrc=aw.ds&gad_source=1&gad_campaignid=22419468168&gclid=CjwKCAjwwNbEBhBpEiwAFYLtGNOVl-eeOesOFrabHiolsZEMoml97E_iGil6vW3KkIXDQOQWCS1mARoC0AUQAvD_BwE

It's a Lenovo LOQ i5 15IAX9E 15.6 inch Gaming Laptop. In the Features section, it says "Experience lifelike visuals and smooth action with a NVIDIA GeForce RTX 4070 GPU with DLSS 3", as well as " NVIDIA GeForce RTX 40 Series Laptop GPUs deliver a quantum leap in performance with AI-powered DLSS 3, enable lifelike virtual worlds with ray tracing, and are thin, light, and quiet thanks to Max-Q technologies." I received my laptop today, and it has a GeForce RTX 2050 GPU. What can I do?

Re: Bought a laptop, doesn't come with the advertised graphics card

XRaySpeX — Tue, 12 Aug 2025 13:47:47 GMT

Reject it as "Not as described" under the Consumer Rights Act 2015.

Re: Bought a laptop, doesn't come with the advertised graphics card

Matt_124 — Tue, 12 Aug 2025 14:00:42 GMT

Someone has brought up this on the community previously - namely the confusion on the product page between details and specs. Under "Learn more" and "Specifications" the accurate spec is listed.

https://community.ee.co.uk/t5/Gaming/Product-details-and-specifications-conflicting/td-p/1553895

I would imagine the information you had seen is generic across that range of laptop, with multiple spec options available from Lenovo up to a 4070. It is admittedly unclear if you do not check the Specifications tab to see exactly what is included.

The pricepoint would not line up with a 4070 GPU option, so you have received the correct laptop for the listing, although not what you were expecting.

You will be able to return this to get a refund.

Re: Bought a laptop, doesn't come with the advertised graphics card

XRaySpeX — Tue, 12 Aug 2025 14:07:50 GMT

It's still mis-described when it says a Key Feature is "Experience lifelike visuals and smooth action with a NVIDIA® GeForce RTX 4070 GPU with DLSS 3". It's not a feature if it doesn't have it.

All the same if the OP is still within his statutory 14-day from delivery cooling-off period he can return it w/out question. It should be the same as rejecting it under Consumer Rights Act, but he should not have to pay return postage.

Re: Bought a laptop, doesn't come with the advertised graphics card

Matt_124 — Tue, 12 Aug 2025 14:11:20 GMT

Agreed.

The page needs updated, looks to be a copy-paste job gone wrong.

Re: Bought a laptop, doesn't come with the advertised graphics card

Christopher_G — Tue, 12 Aug 2025 16:51:37 GMT

Hi @Kazarham

Thank you for bringing this to our attention. I've fed this back to our online shop team to ask them to make sure the information is shown correctly.

If you would like to return it, I recommend speaking with our Customer Support team so that they can help you do that.

Chris