topic Re: Order in Orders

Order

123_1231 — Tue, 05 Aug 2025 15:21:07 GMT

I ordered phone and SIM on 1/8 was showing despatch day after had no notification no delivery date.im a new customer to EE and it not looking good at moment

Re: Order

Northerner — Tue, 05 Aug 2025 15:44:00 GMT

Hi @123_1231

Have you checked EE order tracking.

https://ee.co.uk/help/orders

You should download the DPD app as well.

Thanks

Re: Order

Debbie_G — Tue, 05 Aug 2025 17:41:15 GMT

Hi @123_1231.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE?

@Northerner has shared some great information on how to track your order. If you're still unable to check this and haven't received any confirmation, I’d recommend getting in touch with our guides. They’ll be able to search for your order and get you an update.

Debbie

Re: Order

123_1231 — Wed, 06 Aug 2025 19:18:14 GMT

Well after a week waiting for phone which said despatched ended up phoned them and guess what not available anymore no email or communication to say this.trying to find the right link s for anything is ridiculous.anyway ended up re ordering a different one with customer service which took about 45 mins

Re: Order

Peter_W — Thu, 07 Aug 2025 07:37:50 GMT

Thanks for the update here @123_1231.

If there was an issue with the stock for an item you've ordered we would absolutely look to get in touch with you about this, so I'm disappointed to hear this wasn't the case here.

I'm glad to hear you've managed to get this resolved with our team now, though.

Please let us know how you get on.

Peter