https://community.ee.co.uk/t5/Orders/Pay-monthly-phone-order/m-p/1553996#M86436 <P>I ordered an iPhone 16 like new on Friday 1st August. I had an email with a tracking number on it which I tried to track the parcel but it said that I was timed out with tracking. It’s been 4 days and I haven’t received the phone nor any other emails to say it’s out for delivery. I’ve tried everyday to track the parcel but it keeps saying the same thing. What do I do? My sim is messed up on the phone I’m using now so I can’t receive any SMS only emails.&nbsp;</P> Tue, 05 Aug 2025 12:02:11 GMT librose_04 2025-08-05T12:02:11Z https://community.ee.co.uk/t5/Orders/Pay-monthly-phone-order/m-p/1553996#M86436 <P>I ordered an iPhone 16 like new on Friday 1st August. I had an email with a tracking number on it which I tried to track the parcel but it said that I was timed out with tracking. It’s been 4 days and I haven’t received the phone nor any other emails to say it’s out for delivery. I’ve tried everyday to track the parcel but it keeps saying the same thing. What do I do? My sim is messed up on the phone I’m using now so I can’t receive any SMS only emails.&nbsp;</P> Tue, 05 Aug 2025 12:02:11 GMT https://community.ee.co.uk/t5/Orders/Pay-monthly-phone-order/m-p/1553996#M86436 librose_04 2025-08-05T12:02:11Z https://community.ee.co.uk/t5/Orders/Pay-monthly-phone-order/m-p/1554002#M86437 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4831632">@librose_04</a>&nbsp; &nbsp;Sounds like your trying to track with an order number not a tracking number which you receive usually by text. &nbsp; Even DPD with text you when it’s out for delivery with an estimated time slot. &nbsp;You best option is to call EE customer support about this. &nbsp; &nbsp;You can’t even use the DPD app as you receive a text to confirm the account upon setup. &nbsp;&nbsp;</P> Tue, 05 Aug 2025 12:38:23 GMT https://community.ee.co.uk/t5/Orders/Pay-monthly-phone-order/m-p/1554002#M86437 Chris_B 2025-08-05T12:38:23Z