topic Re: My order in Orders

My order

Ijomaj — Sat, 02 Aug 2025 23:18:23 GMT

I placed an order,£30 upfront fee was taken from my account but I can’t see the order or order information

Re: My order

Debbie_G — Sun, 03 Aug 2025 08:58:48 GMT

Hi @Ijomaj.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE?

When did you place your order?

Debbie

Re: My order

Ijomaj — Sun, 03 Aug 2025 09:04:29 GMT

I placed the order last night ?

Mr Logistics

Re: My order

Debbie_G — Sun, 03 Aug 2025 10:01:02 GMT

Thanks for letting me know @Ijomaj.

If your order was placed online, it would be processed by our Digital Sales Team within 24 hours. You’ll receive an email acknowledgement once they’ve received it, followed by another email once it’s been processed.

If you haven’t received either email, it’s best to call our team directly so they can check the status for you.

Debbie