topic Re: No order confirmation. in Orders

No order confirmation.

Tondaz2000 — Tue, 29 Jul 2025 14:53:54 GMT

Hello, i just made a phone order, made payment money was taken then the page froze and i havent gotten confirmation email about the order.

Re: No order confirmation.

Katie_B — Tue, 29 Jul 2025 17:14:07 GMT

Hi @Tondaz2000.

Thanks for ordering with us.

Have you been able to check your Spam/Junk folders?

Katie

Re: No order confirmation.

Tondaz2000 — Thu, 31 Jul 2025 01:06:57 GMT

Yes nothing up to now. Only just hot a text tht my order been cancelled

Re: No order confirmation.

Debbie_G — Thu, 31 Jul 2025 08:37:33 GMT

Thanks for coming back and letting us know @Tondaz2000

I'd recommend getting in touch with our sales team on 0800 956 6000, they can take a look at your order and see why this has been cancelled.

Please let me know how you get on.

Debbie

Re: No order confirmation.

Tondaz2000 — Thu, 31 Jul 2025 14:32:29 GMT

Well getting someone talk to is almost impossible. How can someone call me
please

Ham Mitala

Re: No order confirmation.

Debbie_G — Thu, 31 Jul 2025 15:13:55 GMT

I'm sorry to hear you've had issues when trying to get in touch @Tondaz2000.

We have no account access here on the community to check or arrange this for you. If you call the number provided and select EE new joiner, you'll be put through to speak with an agent to get this checked.

Debbie